kg999's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how kg999 collects, stores, and protects your data.
Introduction and Scope
This privacy policy applies to all services, websites, and related digital platforms of kg999. When you use our site, open an account, or use any of our services, you are considered to have agreed to the terms of this policy.
kg999 is committed to providing a secure and transparent service for Bangladeshi users. This policy should be read together with our Terms and Conditions, as both documents together form the complete agreement between you and us.
This policy is available in both English and Bangla. If there is any difference in interpretation between the two versions, the Bangla version will take precedence.
What Information We Collect
2.1 Information You Provide Directly
When you register an account with kg999, make a deposit, or contact our support team, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay mobile wallet number (for transactions)
- Messages and information used in communications with us
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time and duration of site visits
- Pages visited and click patterns
- Cookie and session data
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may verify your identity-related information through trusted third parties. This information is used solely to ensure account security.
Purpose of Using Information
kg999 uses the collected information for the following purposes:
- Completing account registration and identity verification
- Processing deposits and withdrawals securely
- Detecting and preventing fraudulent activity on the platform
- Identity verification including confirmation of age 21+
- Improving user experience and providing personalised services
- Providing round-the-clock customer support in Bangla and English
- Sending relevant promotion and bonus information (to consenting users only)
- Maintaining platform security and technical standards
We never sell your information to third parties for commercial purposes. Information is used only for tasks directly related to providing our services.
Data Storage and Security
4.1 Security Measures
kg999 uses SSL encryption technology to keep your personal information secure. All data stored on our servers is encrypted and can only be accessed by authorised staff for specific purposes.
4.2 Retention Period
Information is retained for as long as your account is active and for any legally required period after the account is closed. Transaction-related information may be kept for an extended period in accordance with financial regulations. Once that period has passed, data is securely deleted.
4.3 Response to a Data Breach
In the event of a data breach, kg999 will notify the affected users in a timely manner and take prompt necessary steps to minimise harm.
Data Sharing Policy
kg999 may share your personal information with third parties only in the following circumstances:
- Payment Processors: Information necessary to process transactions via bKash, Nagad, Rocket, and Upay is provided. This information is used solely to ensure secure transactions.
- Identity Verification Services: Necessary information may be shared with verification providers engaged for account security.
- Legal Obligations: Where there is a legal directive or court order, necessary information may be shared with the relevant authorities.
- Fraud Prevention: In cases of serious fraud or misuse, information may be provided to the relevant investigating agencies.
Outside the cases listed above, kg999 never provides your personal information to third parties.
Cookies and Tracking Technologies
Cookies are used on the kg999 website. Cookies are small data files stored on your device that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
- Functional Cookies: Store your language and preferences so the same settings appear in future sessions.
- Analytics Cookies: Used to understand which parts of the site are used most — these do not identify you personally.
You can turn off analytics cookies in your browser settings, though doing so may limit some features.
User Rights
Every user registered with kg999 has the following rights:
- Right to Access: You may request to view the personal information stored in your account at any time.
- Right to Correction: If any information is incorrect or outdated, you may request that it be corrected.
- Right to Deletion: Where there is no legal obligation to retain it, you may request that your information be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
- Right to Opt Out of Marketing: If you wish to stop receiving promotional messages, you may opt out at any time.
To exercise these rights, contact our support team via live chat or email. We provide support in Bangla and English 24 hours a day, 7 days a week.
Protection of Underage Users
All services of kg999 are exclusively for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration, and additional identification may be requested in suspicious cases. If we become aware that information from an underage person has been collected, that information will be deleted immediately and the account will be closed.
To learn more about responsible gambling, please read our Responsible Gaming page, which provides detailed guidance on safe gaming.
International Data Transfers
Our servers and service infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, kg999 ensures that the same standard of protection is maintained.
For any international transfer, we comply with applicable data protection standards and ensure contractual safeguards with third-party partners.
Changes to This Policy
kg999 may update this privacy policy from time to time in response to changes in our services or legal requirements. Registered users will be informed in advance of any significant changes.
Continued use of the platform after any changes will be considered as your agreement to the updated policy. We therefore recommend visiting this page regularly.
To learn about our overall terms of service, visit our About Us page, which contains detailed information about kg999's services and commitments.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team through the following:
We aim to handle all privacy-related requests as quickly and carefully as possible. If you have general questions, you may find answers on our FAQ page.